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TRAINING SESSION OPTIONS

Neuro Diversity Training For Retailers

Choose between online or onsite

 

2hr Session Includes:

Focus on all Neuro Divergent conditions

all from the customer's and

your organisation's perspective

  • All Neuro Divergent conditions

  • Your organisations perspective

  • The diagnosed customer perspective 

  • Case studies

  • Guidance

  • Best practice

  • Recommended reasonable adjustments

  • Neuro Diversity and The Equality Act 2010

  • Disclosing a condition guidance

  • Transactions, online, refunds, all touch-points

  • How to recognise and include a person with a condition

  • Communication and interaction

ADHD / ASD / Epilepsy / PTSD For Retailers

Choose between online or onsite

 

1hr Session Includes:

Focus on one condition

all from the customer and

your organisation's perspective

  • One condition, either ADHD/ADD or ASD, or Epilepsy or PTSD

  • Your organisations perspective

  • The diagnosed customer perspective 

  • Case studies

  • Guidance

  • Best practice

  • Recommended reasonable adjustments

  • The Equality Act 2010

  • Disclosing a condition guidance

  • Transactions, online, refunds, all touch-points

  • How to recognise and include person with a condition

  • Communication and interaction

To Book An Online Session Scroll To Choose A Topic

Not everybody will be able to make an advertised session, so, free of hassle, just ask me for an alternative date and I'll add this date to the availability where I can.

I'm always happy to try and fix the difficulty so you can benefit from my wealth of knowledge. 

 

Ask me here info@markcharlesworth.org

or give me a call on 07502 464481.

 

I'd love to hear from you. 

NEURO DIVERSITY TRAINING

During this engaging session you'll start by learning what the term Neuro Diversity means, as well as why it matters. I then help you familiarise yourself with the conditions from the perspective of your customers, and what difficulties they have accessing your goods and services communication matters. 

The best practice guidance and also suggested reasonable adjustments will empower you to make positive steps for inclusion from a more nuanced understanding of the difficulties of the customer with a Neuro Divergent condition. You will also have a better understanding of the strengths too. Combined will provide clarity of expectations for a better experience

An informative & inspirational session by Neuro Diverse Mark Charlesworth, an expert in Neuro Diversity. 

Where: Online Session

When: New dates coming soon

Cost: £25 per delegate

Timescale: 2 Hours

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £1,300 per session

Timescale: 2 Hours

 

During this insightful training you will learn about the difficulties as well as positive strengths of ADHD / ADD and this valuable knowledge will facilitate you when trying to put in place reasonable adjustments.  I share with you my unique insight as a diagnosed person to help you become more perceptive and inclusive. 

The training also includes communication matters and suggested reasonable adjustments, and also best practice guidance.  This inspirational training helps to ensure you meet your Equality Act 2010 duties, which we also cover too. With case studies as well as my own lived experience that you will learn from you will be in a fantastic position to help your ADHD & ADD customers. 

An informative & inspirational session by Neuro Diversity Expert Mark Charlesworth who has an ADHD diagnosis. 

UNDERSTANDING YOUR CUSTOMERS WITH ADHD & ADD

Where: Online Session

When: New dates coming soon

Cost: £15 per delegate

Timescale: 1 Hour

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £950 per session.

Timescale: 1 Hour

UNDERSTANDING YOUR CUSTOMERS ON THE AUTISM SPECTRUM

I help you understand in this session what Autism Spectrum Disorder is as well as Aspergers & Autism and what that means for your customers with the condition,  & business when the two interact.  

 

Difficulties are easily overcome with the suggested reasonable adjustments I give & also the best practice guidance.  With case studies as well as my own lived experience that you will learn from, you will be in a fantastic position to help your customers on the Autism Spectrum, including having a much more nuanced powerful understanding of the strengths & difficulties. 

An informative & inspirational session by Neuro Diversity Expert Mark Charlesworth who has an Autism Spectrum Disorder diagnosis. 

Where: Online Session

When: New dates coming soon 

Cost: £15 per delegate

Timescale: 1 Hour

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £950 per session

Timescale: 1 Hour

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £900 per session.

Timescale: 1 Hour

I explain and help you understand in this session what Epilepsy is and what that means for your customers with Epilepsy and business when the two interact.

 

Epilepsy is more than seizures and you will be amazed how much you learn. Each difficulty is easily overcome with the suggested reasonable adjustments I give you & also the best practice guidance.  

 

With case studies & my own lived experience that you will learn from, you will be in a great position to help your customers who have Epilepsy. 

An informative & inspirational session by Neuro Diversity Expert Mark Charlesworth who has an Epilepsy diagnosis. 

UNDERSTANDING YOUR CUSTOMERS WITH EPILEPSY

Where: Online Session

When: New dates coming soon 

Cost: £15 per delegate

Timescale: 1 Hour

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £950 per session

Timescale: 1 Hour

UNDERSTANDING YOUR CUSTOMERS WITH PTSD

I explain and help you understand in this session what PTSD is what that means for your customers with PTSD,  and business when the two interact.  

 

Difficulties are easily overcome with the suggested reasonable adjustments I give you & also the best practice guidance.  

 

With case studies as well as my own lived experience that you will learn from, you will be in a fantastic position to help your customers with PTSD. 

An informative & inspirational session by Neuro Diversity Expert Mark Charlesworth who has an PTSD diagnosis. 

Where: Online Session

When: New dates coming soon 

Cost: £15 per delegate

Timescale: 1 Hour

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown

Cost: £950 per session.

Timescale: 1 Hour

I explain and help you understand across all Neuro Divergent conditions, the difficulties faced by those you interact with, and I provide you with advice on reasonable adjustments and best practice. .

 

I explain the conditions as well as details within each medium including Face-to-face, pdf and printed materials, audio visual considerations, icons, symbols, photos and images and also online collaboration tools. 

 

With case studies & my own lived experience as a Neuro Divergent you will be in a great position to help those who need adjustments by ensuring they are able to read, process and understand the material you serve. 

An informative & inspirational session by Neuro Diversity Expert Mark Charlesworth who is Neuro Diverse.  

NEURO DIVERSE COLLEAGUES

& INTERNAL COMMUNICATION

Where: Online Session

When: New dates coming soon

Cost: £25 per delegate

Timescale: 1 Hour 30 minutes

Where: Onsite visit, UK Wide. 

When: By appointment, post lockdown.

Cost: £950 per session

Timescale: 1 Hour 30 minutes

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FREE CONSULTATION

 
Image by Morgan Von Gunten
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I DON'T JUST SERVE AND LEAVE

I HELP YOU APPLY THE KNOWLEDGE

AS A LEARNER YOU WILL BE PROVIDED YOU WITH ONE MONTH OF SUPPORT TO CALL OR EMAIL ME TO ASK FOR ASSISTANCE AS YOU ACTION AND PUT INTO PRACTICE THE LEARNING